Support
Help with LORAX
Write to info@asyncomp.com. Include the email you signed up with and, if it's about a purchase, the Apple receipt. The answers to the most common questions are below.
How do I cancel LORAX Premium?
Premium is an Apple subscription, so you cancel it in your Apple account, not in the app. Open Settings on your iPhone, tap your name, tap Subscriptions, choose LORAX and tap Cancel. Apple's own instructions are at support.apple.com. You keep Premium until the end of the period you already paid for.
How do I get a refund?
Refunds for App Store purchases are decided by Apple. Go to reportaproblem.apple.com, sign in, find the purchase and choose a reason. We can't issue Apple refunds ourselves.
How do I delete my account?
In the app, go to Profile, then Settings, then Delete account. Deleting removes your account and the data tied to it as described in the privacy policy. Deleting your account does not cancel an Apple subscription; do that in Settings on your iPhone first.
Something a character said worries me
You can report any message from inside the chat. Reporting records the message for us; it doesn't hide it or block the character. If the concern is about your own safety, the safety page has people you can talk to right now.
Is there an Android version?
No. LORAX is iPhone only, and we don't promise dates for other platforms.