LORAX Terms of Service

1. Agreement and who we are

LORAX is operated by ASYNC YAZILIM BİLİŞİM PROGRAMLAMA SAN. VE TİC. LTD. ŞTİ., a company registered in Türkiye. By downloading, installing or using the LORAX app, or by using the website at loraxchat.com, you agree to these terms and to our Privacy Policy, which explains how we handle your data and forms part of this agreement. If you do not agree, do not use LORAX.

Apple's terms for the App Store, including Apple's standard Licensed Application End User License Agreement, also apply to the app. Where they overlap with these terms on a matter concerning the service itself, these terms apply to the extent the law allows.

2. Eligibility

To use LORAX you must:

• have reached the age of majority in your country of residence, and meet the minimum age shown for the app on the App Store;
• be legally able to enter into a binding agreement;
• not have been previously removed from LORAX for breaking these terms; and
• not be prohibited from using the service under the laws that apply to you.

By using the app you confirm all of the above. We may ask you to confirm your age, and we may remove accounts that we reasonably believe do not meet these requirements.

3. What LORAX is, and what it is not

LORAX is an entertainment app. It lets you chat with fictional characters whose messages, photos, voice messages and live-stream reactions are generated by artificial intelligence. The characters have names, cities, jobs and daily routines because that is what makes the experience feel alive, but none of them is a real person, and no human is typing on the other end of a conversation.

LORAX is not advice, therapy or an emergency service. Nothing a character says is medical, legal, financial, psychological or any other kind of professional advice, and nothing should be relied on as fact. Characters can be wrong, inconsistent or inventive even when they sound certain. If you need help with a real problem, talk to a qualified person. If you are in danger, contact your local emergency services. Our safety page lists helplines you can reach right now.

Characters cannot leave the app. They cannot meet you, call you on the phone, or move to another app or service. A message that suggests otherwise is the character staying in role, not an offer. Never send money or personal documents to anyone claiming to be a LORAX character; we will never ask for that.

4. Your account

• Device-based. LORAX does not use email addresses or passwords. Your account is tied to a random identifier created on your device and backed up in your iCloud Keychain so that it can be restored on a new phone signed in to the same Apple Account.
• Keep it safe. You are responsible for what happens on your account. Keep your phone and your Apple Account secure, and use the app-lock option if other people can access your device.
• One person, one account. Accounts are personal. You may not share, sell, rent or transfer an account, and you may not create accounts on behalf of someone else.
• Deleting your account. You can delete your account at any time in the app (Profile → Account → Delete account). Deletion is permanent and is described in the Privacy Policy. Deleting your account does not cancel an Apple subscription; cancel it in your Apple Account settings first.

5. Purchases, credits and subscriptions

Apple handles billing. All purchases in LORAX are made through Apple's in-app purchase system and are subject to Apple's terms. The price you pay is the price shown in the App Store for your country at the time of purchase, including any applicable taxes. We never see your payment details.

Credits. Credits are a virtual item used inside the app. They have no monetary value outside LORAX, cannot be exchanged for money, and cannot be transferred to another account or person. Credits are consumed when you use the features they pay for; once consumed they cannot be restored. Except where the law or Apple's policies require otherwise, credits are not refundable.

Subscriptions. A subscription gives you the benefits described in the plan you choose, for the billing period you choose. Subscriptions renew automatically at the end of each period, at the price shown when you subscribed, unless you cancel at least 24 hours before the period ends. You can cancel at any time in your Apple Account settings (iOS Settings → your name → Subscriptions); you keep the benefits until the end of the period you already paid for. Benefits included in a subscription, including any monthly credit allowance, apply per billing period; unused allowance credits expire at the end of the period and do not carry over.

Refunds. Refunds for App Store purchases are decided by Apple under Apple's policies. You can request one at reportaproblem.apple.com. We cannot issue Apple refunds ourselves. If Apple refunds a purchase, the credits or benefits from that purchase are removed from your account, and any credits already used may leave a negative balance that must be settled before further free allowances are granted.

Price changes. We may change prices for future billing periods. Apple will notify you in advance as required by its rules, and you can cancel before the new price applies.

Promotional offers. Introductory or promotional offers, where available, are subject to the conditions shown with the offer and may be limited to new subscribers, specific countries or a limited time.

6. Allowances and fair use

LORAX includes allowances (for example a daily conversation allowance, photos, streaming time, character slots or worlds) that depend on your plan and, for the free tier, on your region. The allowances that apply to you are shown in the app and in the plan description at the time of purchase. Allowances renew on the schedule shown for them and do not carry over.

• Plans described as unlimited. Where a plan describes a feature as unlimited, we do not count your use of it against a cap. During unusually heavy or automated use we may temporarily reduce response speed to protect the service for everyone; your account is not closed and your content is not deleted.
• Free allowances are granted once per person and per device. Deleting and recreating accounts, resetting devices, or using other tricks to obtain free allowances again is not allowed. To enforce this, we keep a device-level record of allowances already used, as explained in the Privacy Policy, and we may withhold free allowances from a device where they have already been used.
• Reasonable limits. We may apply rate limits and other technical limits to keep the service stable and to prevent abuse. We will not use such limits to take away benefits you paid for.

7. Your content

"Your content" means everything you provide through LORAX: your messages, the photos, videos and voice messages you send, your status posts, the photos you upload to create a character, and the settings you choose for characters and worlds you create.

• You own your content. We claim no ownership of it.
• The licence you give us. So that the app can work, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, analyse, adapt and process your content for the purpose of providing and improving the service: generating replies, images and voice messages, keeping character memory, restoring your account, enforcing these terms and keeping the service safe. This licence ends when you delete the content or your account, except for copies that we must keep as described in the Privacy Policy.
• What you promise. You have the right to provide your content; it does not infringe anyone's rights; it does not contain personal data of another person without their permission; and it complies with the acceptable-use rules in section 9.
• Photos of people. You may only upload a photo of yourself, or of an adult who has given you their clear permission. You may never upload a photo of a minor, or of any person without their permission, for any purpose.
• Removal. We may remove or refuse content that breaks these terms or that we reasonably believe creates a legal or safety risk.
• Feedback. If you send us suggestions about LORAX, we may use them without any obligation to you.

8. Characters and AI-generated content

Everything the characters produce is generated by AI and is fiction. Replies, photos, voice messages and live-stream reactions are created by LORAX AI at the moment you receive them. They may be inaccurate, incomplete, inconsistent or fictional even when they sound confident, and they are intended for your personal entertainment only.

• Ownership. The characters, their names, personalities, likenesses and stories, and all content generated for you, belong to us or to our licensors. Nothing in these terms transfers ownership of any character or generated content to you.
• Your licence to generated content. You may keep and use the content generated for you for your personal, non-commercial purposes. You may not sell it, licence it, use it in advertising, use it to train or build another AI system or dataset, or present it as depicting a real person.
• Characters are not real people. Generated photos are not photographs of real people. If you believe a character or a generated image resembles a real person in a way that harms them, report it in the app or write to us and we will review it.
• Changes. Characters, worlds and the way LORAX AI responds evolve over time. We may add, change or retire characters and features, and a character's behaviour may change as we improve the service.
• Content rules apply to output too. We use automated systems to keep generated content within our rules. Attempting to steer a character or the service into producing prohibited content is itself a breach of these terms.

9. Acceptable use

You may use LORAX only for lawful, personal purposes. You may not:

• attempt to generate, request or share content that sexualises minors or presents anyone as a minor, or that depicts child abuse in any form — such attempts are reported to the relevant authorities where the law requires it;
• create a character based on a real person without their permission, or use LORAX to impersonate, harass, threaten, defame, stalk or deceive real people;
• share intimate images of another person without their consent, or use rooms to harass anyone — reported content is reviewed and may be removed, and the account removed from the room, within 24 hours;
• upload content that infringes someone else's copyright, trademark, privacy or other rights;
• use LORAX to produce or distribute illegal content, or to plan or promote illegal activity, violence, self-harm or terrorism;
• misrepresent your age or identity, or help someone who does not meet the eligibility requirements to use the app;
• use bots, scripts, automation or scraping to access the service, or send automated messages to characters;
• probe, overload, interfere with or attempt to bypass any security, rate-limiting, allowance or content-control mechanism;
• reverse-engineer, decompile or extract the app, its models, prompts or content, except where the law expressly allows it;
• resell, rent, share or commercially exploit access to LORAX or to any content it generates;
• copy characters, character content or the app's design into another product or service; or
• use the service in any way that violates applicable law or the rights of others.

10. Reporting, moderation and enforcement

You can report any message from inside a chat, with a reason and an optional note. Reports are reviewed. We also use automated systems to detect content and behaviour that break these terms.

If we reasonably believe that you have broken these terms, we may take any action that is proportionate to the situation, including warning you, removing content, limiting features, suspending or terminating your account, and, for serious or repeated violations, cancelling credits and allowances without refund. For the most serious violations, such as content involving minors or credible threats to a real person, we may terminate immediately and cooperate with law enforcement as the law requires or permits.

If you believe we acted in error, write to info@loraxchat.com within 30 days and we will review the decision.

11. Wellbeing

LORAX is designed to be enjoyable, not to replace human relationships or professional care. The app may show you a care notice with helpline information if something you write suggests you are going through a hard time; it does this to point you to a person, not to judge you. If you ever feel that LORAX is affecting your wellbeing, take a break, and talk to someone you trust or to one of the services on our safety page.

12. Availability, changes and updates

• We work to keep LORAX available, but we do not guarantee uninterrupted or error-free operation. Maintenance, outages of providers we depend on, and updates can interrupt the service.
• We may add, change or remove features, characters, worlds, allowances and plans. If a change materially reduces what a paid plan includes during a period you already paid for, we will offer a fair remedy, which may be a proportional refund through Apple.
• We may require you to install an updated version of the app to keep using it, and we may stop supporting older versions of the app or of iOS.
• We may discontinue LORAX entirely with reasonable notice. Subscriptions will not renew after the service ends.

13. Intellectual property

The LORAX app, the website, the LORAX name and logo, the characters, the software, the designs and all other materials in the service are protected by copyright, trademark and other laws and belong to us or to our licensors. Except for the personal licence expressly granted in these terms, you receive no rights to them. You may not use the LORAX name or logo without our written permission. Apple, iPhone and App Store are trademarks of Apple Inc.

14. Apple and other third parties

Purchases, subscriptions and push notifications are provided through Apple, and Apple's terms apply to them. The following terms apply because the app is distributed through the App Store:

• These terms are between you and Async Yazılım only, not Apple. Apple is not responsible for the app or its content.
• Your licence to the app is limited to a non-transferable licence to use it on Apple-branded devices that you own or control, as permitted by the App Store terms.
• Async Yazılım, not Apple, is responsible for maintaining and supporting the app. Apple has no obligation to provide support for it.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• Async Yazılım, not Apple, is responsible for addressing any claim relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and consumer protection or similar claims.
• If a third party claims that the app infringes its intellectual property rights, Async Yazılım, not Apple, is responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Other providers we rely on (hosting, analytics and network security) are described in the Privacy Policy. Links from the app or the website to third-party sites are provided for convenience; we are not responsible for their content.

15. Disclaimers

LORAX is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation. In particular, we do not warrant that AI-generated content will be accurate, appropriate for your purposes, or free of errors, and we do not warrant that any character will behave in a particular way or remain available.

Some jurisdictions do not allow the exclusion of certain warranties. In those places, the exclusions above apply only to the extent permitted by law, and your statutory consumer rights remain unaffected.

16. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or opportunity, arising out of or related to LORAX or these terms;
• we are not liable for any content generated by AI, for your reliance on it, or for actions you take or decisions you make based on it;
• our total liability to you for all claims arising out of or related to LORAX or these terms is limited to the amount you paid us through the App Store in the 12 months before the event giving rise to the claim.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection laws of your country of residence.

17. Your responsibility to us

To the extent permitted by the law of your country of residence, you agree to compensate and defend Async Yazılım and its officers, employees and contractors against any claims, damages, losses and reasonable costs (including legal fees) arising from your content, your breach of these terms, or your violation of any law or of the rights of another person. We will notify you of any such claim and may take over its defence at our own expense.

18. Termination

• By you. You may stop using LORAX at any time and delete your account in the app.
• By us. We may suspend or terminate your access if you breach these terms, if we are required to by law, if your account is used in a way that creates risk or legal exposure for us, or if we discontinue the service.
• Effect. On termination, your licence to use the app and to generated content ends, and your data is handled as described in the Privacy Policy. If we terminate your account for breach, you are not entitled to a refund of unused credits or subscription periods, except where the law requires it.
• Survival. Sections that by their nature should survive termination (including 7, 8, 13, 15, 16, 17, 19 and 20) continue to apply.

19. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. If you live in a country whose mandatory consumer protection laws give you additional rights, those rights are not affected by this choice of law.

Talk to us first. If you have a dispute with us, write to info@loraxchat.com and we will try to resolve it informally within 30 days. Most problems are solved this way.

Courts. If a dispute cannot be resolved informally, it will be decided by the competent courts of the Republic of Türkiye. If you are a consumer, you may also bring proceedings before the consumer arbitration boards and consumer courts of the place where you live, where the law gives you that right.

20. General terms

• Entire agreement. These terms and the Privacy Policy are the entire agreement between you and us about LORAX and replace any earlier terms.
• Severability. If any part of these terms is found invalid or unenforceable, the rest continues to apply, and the invalid part is replaced by a valid one that comes closest to its purpose.
• No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• Assignment. You may not transfer your rights or obligations under these terms. We may transfer ours to a company that takes over the operation of LORAX, and we will tell you if that happens.
• Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages of providers we depend on, natural disasters, or actions of governments.
• Notices. We may notify you through the app, through a notification, or through the contact details you gave us. You can notify us by email at the address below.
• Language. These terms are written in English. If we provide a translation, the English version prevails in case of conflict.

21. Changes to these terms

We may update these terms from time to time, for example when we add features or when the law changes. When we do, we update the effective date at the top of this page. If a change materially affects your rights, we announce it in the app before it takes effect. If you keep using LORAX after the change takes effect, the updated terms apply. If you do not agree with a change, stop using the app and delete your account.

22. Contact

ASYNC YAZILIM BİLİŞİM PROGRAMLAMA SAN. VE TİC. LTD. ŞTİ., Türkiye
Email: info@loraxchat.com

Related documents: Privacy Policy · Support · Safety · Fiction notice